521jili Privacy Policy

Introduction

521jili ("we," "us," or "our") operates the online gaming platform accessible at https://521jili.app (the "Platform"). We are committed to protecting the privacy and security of our users' personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines and other applicable data protection laws.

This Privacy Policy describes how 521jili collects, uses, stores, shares, and protects personal information obtained from users ("you" or "Player") who access or use the Platform. It also explains your rights regarding your personal data and how you can exercise those rights.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you must immediately cease using the Platform and refrain from providing any personal information to 521jili.

Information We Collect

521jili collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Information: When you create a 521jili account, we collect your full name, date of birth, email address, phone number, residential address, and chosen username and password.
• Identity Verification Documents: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may collect copies of government-issued identification documents (such as passport, driver's license, or national ID), proof of address (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Payment Information: When you make deposits or request withdrawals, we collect payment method details such as bank account numbers, e-wallet account information (GCash, PayMaya), and transaction records. Note that 521jili does not directly store full credit card numbers or sensitive payment credentials; these are processed securely by our third-party payment processors.
• Communications: When you contact our customer support team via email, live chat, or other communication channels, we collect the content of your messages, attachments, and any other information you choose to provide.

2.2 Information Collected Automatically

• Device and Technical Information: We automatically collect information about the device you use to access the Platform, including device type, operating system, browser type and version, IP address, unique device identifiers, and mobile network information.
• Usage Data: We collect information about your interactions with the Platform, including pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and timestamps of activities.
• Location Data: We may collect approximate geographic location information based on your IP address to ensure compliance with geographic restrictions and to provide localized services.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 9 for more details on cookies.

2.3 Information from Third Parties

• Payment Processors: We receive transaction confirmation and payment status information from third-party payment service providers such as GCash, PayMaya, and banking partners.
• Identity Verification Services: We may use third-party identity verification services to validate the authenticity of documents and information you provide during the KYC process.
• Fraud Prevention Services: We may receive information from fraud detection and prevention services to help identify and prevent fraudulent activities on the Platform.

How We Use Your Information

521jili uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your 521 jili account, authenticate your identity, and provide you with access to the Platform's features and services.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions, and to maintain accurate records of your account balance and transaction history.
• Regulatory Compliance: To comply with legal obligations under Philippine law, including KYC and AML requirements, age verification (21+ requirement), tax reporting, and cooperation with law enforcement and regulatory authorities such as PAGCOR.
• Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activities, unauthorized access, money laundering, bonus abuse, and other violations of our Terms & Conditions.
• Customer Support: To respond to your inquiries, resolve disputes, provide technical assistance, and communicate important account-related information.
• Service Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform.
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and other marketing communications about 521jili services, provided you have not opted out of receiving such communications.
• Responsible Gaming: To monitor gameplay patterns, enforce deposit and loss limits, facilitate self-exclusion requests, and promote responsible gaming practices.
• Legal Claims: To establish, exercise, or defend legal claims, and to protect the rights, property, and safety of 521jili, our users, and the public.

Legal Basis for Processing

Under the Data Privacy Act of 2012, 521jili processes your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal information for specific purposes, such as receiving marketing communications.
• Contractual Necessity: Processing is necessary for the performance of our contract with you (the Terms & Conditions), including account creation, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with legal obligations under Philippine law, including KYC/AML regulations, age verification requirements, tax reporting, and cooperation with regulatory authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and protection of our legal rights, provided such interests are not overridden by your fundamental rights and freedoms.

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time. However, withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal, and may limit your ability to use certain features of the Platform.

Data Sharing & Disclosure

521jili does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

• Service Providers: We share information with trusted third-party service providers who perform services on our behalf, including payment processors (GCash, PayMaya, banks), identity verification services, fraud detection services, cloud hosting providers, customer support platforms, and marketing service providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Game Providers: We share limited information with third-party game developers and providers whose games are featured on the Platform, solely for the purpose of delivering game content and maintaining game integrity.
• Regulatory Authorities: We may disclose information to PAGCOR, the National Privacy Commission, law enforcement agencies, tax authorities, and other government bodies when required by law or in response to valid legal requests.
• Legal and Safety Purposes: We may disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 521jili, our users, or the public; to enforce our Terms & Conditions; to detect, prevent, or address fraud, security, or technical issues; or to comply with legal process.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this policy.

Data Security

521jili takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege. All employees and contractors with access to personal data are bound by confidentiality obligations.
• Secure Infrastructure: Our Platform is hosted on secure servers with firewalls, intrusion detection systems, and regular security monitoring.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Incident Response: We maintain an incident response plan to promptly detect, respond to, and mitigate data security breaches.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. If you suspect unauthorized access to your account, you must notify us immediately.

Data Retention

521jili retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with 521jili.
• Closed Accounts: After you close your account, we retain certain information for a period of seven (7) years to comply with legal and regulatory requirements, including tax, AML, and financial record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years as required by Philippine law.
• Marketing Communications: If you opt out of marketing communications, we retain your contact information on a suppression list to ensure we do not contact you in the future.
• Legal Claims: Information relevant to pending or potential legal claims is retained until the claim is resolved and any applicable statute of limitations has expired.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of such information in a structured, commonly used, and machine-readable format.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information. You can update most of your account information directly through your account dashboard.
• Right to Erasure: You have the right to request deletion of your personal information, subject to certain exceptions where we are required to retain information for legal or regulatory purposes.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal information in a portable format and to transmit it to another service provider, where technically feasible.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the contact information provided in Section 14. We will respond to your request within thirty (30) days, or as otherwise required by applicable law. We may require verification of your identity before processing your request.

Cookies & Tracking Technologies

521jili uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertisements. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information.

Types of Cookies We Use:

• Essential Cookies: These cookies are necessary for the Platform to function properly and cannot be disabled. They enable core functionality such as security, authentication, and session management.
• Performance Cookies: These cookies collect information about how you use the Platform, such as which pages you visit most often and whether you receive error messages. This information is used to improve the Platform's performance.
• Functionality Cookies: These cookies allow the Platform to remember your preferences (such as language settings) and provide enhanced, personalized features.
• Advertising Cookies: These cookies are used to deliver relevant advertisements and track the effectiveness of marketing campaigns. They may be set by us or by third-party advertising partners.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may limit your ability to use some features of the Platform. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

Third-Party Services

The 521jili Platform may contain links to third-party websites, services, or applications that are not owned or controlled by 521jili. This Privacy Policy applies only to information collected by 521jili through the Platform. We are not responsible for the privacy practices of third-party websites or services.

When you click on a third-party link or interact with a third-party service, you are subject to that third party's privacy policy and terms of service. We encourage you to review the privacy policies of any third-party websites or services you visit or use.

521jili integrates with third-party payment processors (such as GCash, PayMaya, and banking partners) to facilitate deposits and withdrawals. These payment processors have their own privacy policies governing the collection and use of your payment information. We recommend reviewing their privacy policies before providing payment information.

International Data Transfers

521jili primarily operates within the Philippines and stores personal information on servers located in the Philippines or in secure data centers operated by reputable cloud service providers. However, some of our service providers and partners may be located outside the Philippines, which may result in your personal information being transferred to, stored in, or processed in countries with different data protection laws.

When we transfer personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Standard contractual clauses approved by the National Privacy Commission;
• Ensuring the recipient country has adequate data protection laws recognized by Philippine authorities;
• Obtaining your explicit consent for the transfer where required by law.

By using the 521jili Platform, you acknowledge and consent to the transfer of your personal information as described in this section.

Children's Privacy

The 521jili Platform is intended for use by individuals who are at least 21 years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If you are under 21 years old, you are strictly prohibited from accessing or using the Platform or providing any personal information to 521jili.

If we become aware that we have inadvertently collected personal information from an individual under the age of 21, we will take immediate steps to delete such information from our systems and terminate the associated account. If you believe that we have collected information from a minor, please contact us immediately using the contact information provided in Section 14.

Parents and guardians are encouraged to monitor their children's internet usage and to use parental control tools to prevent minors from accessing online gambling websites.

Changes to This Privacy Policy

521jili reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes to this Privacy Policy, we will notify you by:

• Posting a prominent notice on the Platform homepage;
• Sending an email notification to the email address associated with your account;
• Displaying a notification when you log in to your account.

The "Effective Date" at the top of this Privacy Policy indicates when the policy was last revised. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must immediately cease using the Platform and may request deletion of your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, or if you wish to exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Customer Support: [email protected]
• Live Chat: Available 24/7 through the Platform interface
• Data Protection Officer: For privacy-specific inquiries, you may contact our Data Protection Officer at [email protected]

We aim to respond to all privacy-related inquiries within thirty (30) days of receipt. For urgent matters, please use our live chat feature for faster assistance.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC),
Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Website: privacy.gov.ph